As the future of work transforms business operations and the smart office begins to roll out across corporations, the executive assistant (EA) is currently hard at work to excel beyond the change curve — take the quiz to reveal how well prepared you are!
Additionally, not only do EAs require top notch organizational skills to keep the office seamlessly operating, they are more often than not called upon to help launch new initiatives, programs and directives too! This includes the adoption of enterprise social business networks that most Fortune 500 companies are implementing.
Considering the EA is already adept at team building and an office champion, stepping into the role of a social business power user will be second nature. Furthermore, since most EAs already encompass “social” skills and are extremely instrumental in moving processes through the department, they just need to reshape their communication style to include the social business framework. The EA role is one of many that can easily partner with the Communication Department to help bridge the roll-out of a social business platform.
As referenced in Part I, Part I I and Part III, the EA can also take on a lead role but in this post we will focus on partnership. Here’s five recommendations to explore and put to practice while working toward becoming a social business power user:
1) Understand that all digital mediums previously used will be phased out and/or replaced with enterprise social media over the specific time frame published by the Communication Department.
2) Learn and identify the difference between personal and professional social media use — fostering company culture is pivotal through each phase in the roll-out of the platform.
3) Leverage all the tools of the platform to engage the team with ongoing and relative content — demonstrate authenticity when posting.
4) Refrain from taking part in conversations that are not relative to ongoing work — encourage the team to share and actively participate in business discussions and all non-work related posts/comments should be directed to personal chatter outside of the office.
5) Act as a mentor and moderator to help the team with performing against expectations — know who to report inappropriate content to that needs to be professionally addressed.
The above is not all encompassing but it is a start to take steps now — this slideshare is an in depth resource on social business that will enhance the process of learning the basic fundamentals of this communication medium. Stay Social!